01 · Enquiry Response
An answer tonight, not on Monday
Answers every enquiry in minutes, in the guest's language, day or night. Website form, email or WhatsApp.
See it in a demoEvery enquiry answered in minutes.Every quote followed up.
Enquiries come in by form, email and WhatsApp, often on a Saturday night. Many villas need the owner's yes before there's a firm price. Quotes go out and nobody follows up. We take that over: we set up agents on the tools you already use, run them and answer for the result. Your team only signs off what matters.
Get a demo30 min · with Franco · on your own enquiries
Example enquiry
Quote sentCan Lluna Vella
8 adults · 19-26 Sep · in German
Sat 22:04 · Website form
Enquiry in German: 8 adults, 19-26 Sep, all-in price please.
22:06 · Enquiry Response
Holding reply in German: dates look free, firm price by Sunday 12:00.
Autopilot, approved in advance
22:06 · Owner Approvals
Asks the owner on WhatsApp.
Sun 10:12 · Owner
Confirms dates and rate, after one reminder.
10:15 · Enquiry Response
Drafts the quote: €16,800 all-in, deposit listed separately.
10:21 · Your advisor
Approves the quote and sends it.
Tue 10:00 · Quote Follow-up
Follows up if the guest goes quiet.
Our Ibiza study
We sent the same enquiry to 23 Ibiza villa agencies on a Saturday evening.
To be fair to them, many of these villas need the owner's yes before anyone can quote. That explains a slow price. It doesn't explain a silent inbox.
22 of 23
had not replied an hour after a Saturday-evening enquiry.
13 of 23
still had not replied 24 hours later.
9 of 13
quotes sent that week came only after the guest chased.
Our own mystery-client study, July to September 2026. One identical enquiry per agency, sent on a Saturday evening and followed for 7 days. A quote means a reply that confirms the dates and gives a price.
Agents
We build it, run it and answer for the result.
Each AI agent does one job your team does by hand today, from the first enquiry to the owner statement.
02 · Owner Approvals
The owner's yes, without the chasing
Gets the owner's yes on dates, price and special requests, and reminds them until it comes. Nobody on your team has to chase.
See it in a demo03 · Quote Follow-up
No quote goes quiet
Keeps every quote alive until it's a booking or a clear no, with follow-ups that sound like your team.
See it in a demoMore agents, also built and run by us
04
Payments & Deposits
Deposits, balances and security-deposit returns, on time.
05
Guest Concierge
Arrival details, transfers, chefs and boats, handled and upsold.
06
Owner Statements
Statements that match every booking and payout.
07
Repeat Guests
Brings last year's guests back before they book elsewhere.
08
Custom
Built for your workflow when none of these fits.
How it works
Built around the way you already work.
- Behind Stays
- Website form
- PMS
- CRM
- Spreadsheets
Guests keep writing by website form, email and WhatsApp, and owners answer on WhatsApp. We connect to your PMS, CRM and spreadsheets, on your accounts and with your data. Nothing gets ripped out.
You
You approve.
Anything that commits you goes to a person first. Autonomy grows one channel at a time.
Us
We run it.
We set it up, monitor it, fix what breaks and send you a one-page report every month.
Who you work with
Two people, deliberately.
No account manager in between and no junior team the work quietly moves to. You deal with the people doing it, from the first call to the last handover note.
Franco Romano Losada
Built and ran the technology behind 150+ luxury properties across the Dutch, UK and German markets, from first developer to running the whole tech side, through an acquisition. Booking flows, channel and PMS integrations and owner reporting, with one freelance developer.
Bianca Perotti
Developer at Bloqhouse, the white-label investment platform administering more than €6 billion of capital. She builds the kind of software owners trust with money and reporting.
Questions
What operators ask us first.
Will guests notice it's AI?
They'll notice a fast, accurate reply in their own language, written in your tone. Anything sensitive goes to a person on your team. Before an agent goes live, we agree with you how it signs its messages and what it tells guests about being AI.
What if it gets something wrong?
It starts by drafting, not sending. A person approves anything that commits you: price, dates, terms. Autopilot only covers replies you approved in advance, like the Saturday-night holding reply. We monitor every agent, fix what breaks and report to you every month.
Do we need a PMS?
No. Plenty of villa operators run on a spreadsheet, a shared inbox and WhatsApp. We connect to what you have. If you run a PMS or a CRM, we work with that too.
What does it cost?
A setup fee per agent, then a monthly fee that only starts once the agent is live. We price it on the demo call, against your own numbers.
Who builds and runs it?
We do. Franco and Bianca build each agent, run it and answer for the result. No hand-off to a junior team, and it all runs on your accounts, with your data.
Next step
See it on one of your own enquiries.
Thirty minutes with Franco. Bring a real enquiry and we'll walk through what each agent would do with it, and where your team signs off. No deck, no prep.
Get a demo
Or write to franco@behindstays.com