Behind Stays

One accountable tech lead for everything behind the booking.

We help relationship-led villa, chalet and yacht operators make their website, booking systems and day-to-day operations work as one. Five or six systems, each fine on its own, with the joins held together by people remembering things. We take that whole chain and put one accountable owner on it.

Book a conversation 30 min · no deck · direct with Franco and Bianca

Track record

We run the technology behind 150+ luxury properties across the Dutch, UK and German markets — developer, then CTO, through an acquisition.

150+ luxury propertiesNL · UK · DE marketsDeveloper → CTOThrough an acquisition

The problem

Each system works on its own. Nobody owns how they fit together.

An enquiry arrives in one place, the quote is written somewhere else, the booking lands in a third system, and the operation runs on messages and memory. Nothing is broken enough to fix, so nobody does, until August, when it all costs money at once.

EnquiryForm, phone, WhatsApp
QuoteSpreadsheet, PDF, email thread
BookingPMS, channel manager, payments
OperationsKeys, cleaning, crew, guest comms
Owner reportingStatements, payouts, trust

Four handovers. No single owner.

The work

Map it. Fix it. Own it.

Three steps, in order. Each one stands on its own, and each one ends with something written down that you keep.

  1. Booking & Operations Audit

    €2.5k fixed

    Two weeks. We follow one real enquiry through every system, handover and workaround until it becomes an owner statement, then hand you a map of what exists, a ranked list of what is breaking and what it costs, and a plan you own whoever ends up building it.

  2. Focused build sprint

    €7.5k – €12k

    Four to six weeks on the one thing costing you most: the booking flow, the quote process, the reporting nobody quite trusts. One scoped outcome, built on the tools you already run, delivered with handover notes rather than lock-in.

  3. Ongoing technology ownership

    After something ships

    A retained tech lead through the season and after it: integrations, vendors, small fixes and the next decision, with one named owner accountable for the whole chain. Monthly, reviewed each season, and only offered once work has shipped.

Who you work with

Two people, deliberately. No account manager in between and no junior team the work quietly moves to. You deal with the people doing it, from the first call to the last handover note.

Franco Romano

Franco Romano

Ran the technology behind the brands above: booking flows, channel and PMS integrations, and owner reporting, as developer then CTO through an acquisition.

Bianca Perotti

Bianca Perotti

Developer at Bloqhouse, the white-label investment platform administering more than €6 billion of capital. She builds the kind of software owners trust with money and reporting.

Working globallyOn site when it matters

Next step

Let’s look at what is holding your booking operation together.

Email Fran

Free 30-minute conversation. No deck, no prep.
Or write straight to fran@behindstays.com